feel strong & sexy
Terms and Informed Consent
Business details
-
Business: Justyna Hurrell trading as FitnessJH
-
Address: 8 Ferguson Avenue, Gravesend, Kent, DA12 5LX
-
Telephone / WhatsApp: 07414 301105
-
Email: justyna@fitnessjh.com
-
Registrations: CIMSPA C005419 | ICO ZB698051
-
Document: Version 1.1 | Issued 14 August 2026 (not the contract start date)
Key terms at a glance
-
Service: Rolling monthly personal training and coaching plan with one 60-minute personal training session each week.
-
Price: £60 per week equivalent, billed as £260 per calendar month.
-
Payment: Monthly in advance by invoice, due before the first day of the relevant month.
-
Minimum term: None.
-
Ongoing cancellation: By email. Cancellation takes effect at a calendar month-end, subject to at least 28 days’ notice.
Part A - Service, payment and cancellation terms
1. Eligibility and the parties
1.1 Feel Strong & Sexy is available only to clients aged 18 or over. In these Terms, “FitnessJH” means Justyna Hurrell trading as FitnessJH and “Client” means the individual named in the acceptance form.
1.2 The Client confirms that they are acting as a consumer for purposes outside their trade, business, craft or profession.
2. How the agreement is formed and when the service starts
2.1 Information on the Strong Mums Club webpage, including the displayed weekly price, is an invitation to enquire. The plan cannot be purchased directly through the public website.
2.2 Submitting the signed or electronic acceptance form is the Client’s offer to join Feel Strong & Sexy. The agreement is formed only when FitnessJH confirms in writing that the Client has been accepted. The agreement date is the date of that written confirmation.
2.3 FitnessJH will confirm the agreed service start date separately. The document issue date shown above is not the Client’s agreement date or service start date.
2.4 The service may start only after payment has been received, the required health-screening information and health-information consent have been completed, and FitnessJH has confirmed that the Client is suitable to participate. The separate early-start provisions below also apply during the statutory 14-day cancellation period.
2.5 If FitnessJH determines before services begin that the Client cannot safely or appropriately be accepted, FitnessJH may decline the service and will refund any payment received in full.
3. Services included
3.1 Feel Strong & Sexy is a rolling monthly personal training and coaching service with no fixed minimum term. It includes:
-
one 60-minute personal training session per week in FitnessJH’s private studio, at an agreed time;
-
access to the FitnessJH mobile application while the plan remains active;
-
a personalised exercise programme delivered through the application;
-
healthy-eating education, non-prescriptive meal ideas and general calorie or macronutrient guidance for fitness purposes, where appropriate and within the Trainer’s professional competence;
-
recording of agreed health and fitness progress through the application;
-
weekly check-ins and reasonable programme adjustments; and
-
WhatsApp coaching support on the basis described in these Terms.
3.2 A week means Monday to Sunday. Sessions, support and programme adjustments are personal to the Client and may not be transferred to another person.
3.3 FitnessJH does not provide medical advice, physiotherapy, medical nutrition therapy, prescribed diets, treatment for medical conditions or services that require a registered dietitian or another regulated healthcare professional.
4. Fees and monthly invoicing
4.1 The advertised price is £60 per week. For invoicing, this is converted into 12 equal calendar-month payments: £60 × 52 weeks ÷ 12 = £260 per calendar month.
4.2 The monthly fee remains £260 whether a particular calendar month contains four or five scheduled weekly sessions. It is an averaged monthly payment and is not a daily charge.
4.3 FitnessJH will issue invoices electronically. Each monthly invoice must be paid in full before the first day of the calendar month to which it relates, using the payment method and details shown on the invoice.
4.4 If payment is not received by the due date, FitnessJH may suspend personal training sessions, application access and coaching support until payment is received. Suspension for non-payment does not cancel an unpaid invoice or replace the Client’s obligation to give notice if they wish to end the service.
5. Starting partway through a calendar month
5.1 Where the agreed service start date falls partway through a calendar month, the first invoice will be £60 for each weekly personal training session scheduled between the agreed start date and the end of that month.
5.2 Application access, the exercise programme and coaching support will begin on the agreed start date and will not be charged separately during that initial part-month. The regular monthly fee of £260 will apply from the first complete calendar month.
6. Statutory 14-day cancellation right
6.1 Where the agreement is entered into at a distance or away from FitnessJH’s business premises, the Client normally has a statutory right to cancel without giving a reason. The cancellation period ends 14 days after the day on which the agreement is formed.
6.2 The Client may exercise this right by emailing justyna@fitnessjh.com or by sending another clear statement that they wish to cancel. The model cancellation form at the end of this document may be used but is not compulsory.
6.3 If the Client cancels during this statutory period and has not requested an early start, FitnessJH will refund payments received for the cancelled service within 14 days after being informed of the cancellation.
6.4 FitnessJH will not begin providing the service during the statutory 14-day period unless the Client separately and expressly requests an early start using the optional checkbox in the acceptance form.
6.5 If the Client requests an early start and then cancels during the statutory period, the Client must pay £60 for each personal training session already provided before cancellation. This reflects the disclosed weekly price. No separate amount will be charged for application access, programme preparation or coaching support provided during that initial part-month.
6.6 Any refund will be reduced by the amount properly payable for services already supplied following the Client’s express early start request. This statutory cancellation right is separate from the ongoing cancellation policy below.
7. Ongoing cancellation after the statutory period
7.1 The Client may cancel Feel Strong & Sexy at any time by giving FitnessJH written notice by email to justyna@fitnessjh.com.
7.2 Cancellation will take effect on the final day of a calendar month, provided FitnessJH has received at least 28 days’ notice before that date. If fewer than 28 days remain before the end of the current month, cancellation will take effect on the final day of the following month.
7.3 For example, if sufficient notice is received for the service to end on 31 August, August will be the Client’s final month. If fewer than 28 days’ notice is provided before 31 August, the service will end on 30 September.
7.4 The normal monthly fee of £260 remains payable for every calendar month up to and including the final month. The Client will continue to receive one personal training session per week and the other Feel Strong & Sexy services until the confirmed end date.
7.5 Because cancellation takes effect on the final day of a calendar month, the actual period between the Client giving notice and the service ending may be longer than 28 days. Monthly fees are charged in complete calendar months and will not be calculated or refunded on a daily basis under this policy.
7.6 FitnessJH will acknowledge the cancellation email and confirm the final service date and final payment in writing.
7.7 Nothing in this cancellation policy affects the Client’s statutory consumer rights, including any right to an appropriate refund or price reduction where a paid service has not been provided or has not been provided with reasonable care and skill.
8. Rearranging personal training sessions and lateness
8.1 The Client must give at least 24 hours’ notice if they need to rearrange a personal training session. Cancellation or rearrangement of a session must be communicated directly to FitnessJH by email, WhatsApp, text message or telephone call.
8.2 Where sufficient notice is given, FitnessJH will offer one replacement session, subject to availability. The replacement should normally be attended within the same calendar month and cannot be exchanged for cash.
8.3 Replacement sessions cannot normally be carried forward or accumulated. If FitnessJH cannot offer any reasonable replacement time before the end of that month, the replacement may be carried into the following month.
8.4 If less than 24 hours’ notice is given, the Client does not attend, or the Client arrives too late for the session to be delivered safely and effectively, the session may be treated as used and will not be refunded or replaced, except at FitnessJH’s discretion.
8.5 If the Client arrives late, the session will normally finish at the original scheduled time. If the Client is more than 20 minutes late, FitnessJH may cancel the session and treat it as used where there is not enough time to train safely or effectively.
8.6 If FitnessJH cancels a session, FitnessJH will offer a replacement. If a suitable replacement cannot be provided within a reasonable period, the Client will receive an appropriate credit or refund.
9. Check-ins and Client participation
9.1 The Client is responsible for completing agreed check-ins and providing reasonably requested information in time for FitnessJH to review and adjust the programme.
9.2 If the Client does not complete a check-in or provide sufficient information, FitnessJH may continue the existing programme until enough information is available to make a safe and appropriate adjustment.
9.3 A missed check-in, an unused workout or a period during which the Client chooses not to contact FitnessJH does not pause the service, create coaching credit or entitle the Client to a refund. Personal training sessions remain subject to section 8.
10. WhatsApp coaching support
10.1 FitnessJH will use reasonable endeavours to respond to WhatsApp coaching messages within one Working Day.
10.2 A Working Day means Monday to Friday, excluding UK bank holidays and any holiday or closure period notified to the Client in advance.
10.3 WhatsApp is not continuously monitored and must not be used for medical advice, emergencies or urgent health concerns. A Client requiring medical assistance must contact an appropriate healthcare professional, NHS 111 or the emergency services as appropriate.
11. Application access and technical availability
11.1 Application access is personal to the Client and must not be shared. The Client is responsible for keeping their login details secure and for using a compatible device and internet connection.
11.2 FitnessJH will use reasonable care to provide access to the application, but short interruptions may occur because of maintenance, updates, internet problems or third-party service failures.
11.3 FitnessJH will take reasonable steps to restore access or provide an appropriate alternative following any material interruption within its control. This does not affect the Client’s statutory rights.
12. Changes to the plan or price
12.1 FitnessJH may make minor changes that do not materially reduce the service, for example to improve delivery, reflect technology changes or comply with law or professional guidance.
12.2 FitnessJH will give at least 28 days’ written notice of any price increase or material reduction in the service, explaining the change and when it will take effect.
12.3 If the Client does not accept the change, they may cancel by email before it takes effect. The service will then end immediately before the change without requiring payment at the increased price. This right applies instead of the ordinary calendar month-end cancellation rule for that change.
13. Suspension or termination by FitnessJH
13.1 FitnessJH may suspend training, application access or coaching while payment is overdue, while health or safety information is being assessed, or where further medical guidance is reasonably required.
13.2 FitnessJH may end the agreement immediately where there is a serious safety risk, abusive or threatening behaviour, deliberate misuse of the service, or another serious breach that cannot reasonably be corrected.
13.3 Where a breach can reasonably be corrected, FitnessJH will normally explain the issue and allow the Client a reasonable opportunity to correct it.
13.4 FitnessJH may otherwise end this rolling agreement by giving at least 28 days’ written notice.
13.5 Where FitnessJH ends the agreement, any payment relating to services that will not be provided will be refunded or credited as appropriate. This does not affect amounts properly due for services already provided or the Client’s statutory rights.
14. Postnatal clients
14.1 FitnessJH does not provide postnatal rehabilitation or treatment for abdominal, pelvic-floor or other postnatal medical conditions.
14.2 A postnatal Client will be accepted only where FitnessJH is satisfied that:
-
the proposed training is within the Trainer’s qualifications, professional competence and insurance cover;
-
the Client has completed FitnessJH’s postnatal health-screening process;
-
the Client has disclosed relevant complications, symptoms, restrictions and healthcare advice; and
-
the Client is medically suitable to undertake the proposed exercise.
14.3 FitnessJH may require written confirmation or guidance from the Client’s GP, midwife, health visitor, physiotherapist or another appropriate healthcare professional before training begins or continues.
14.4 Medical clearance does not require FitnessJH to accept the Client and does not replace FitnessJH’s own screening or professional assessment. FitnessJH may postpone training or refer the Client to an appropriately qualified professional where training would fall outside the Trainer’s competence or insurance cover.
15. Privacy and health information
15.1 FitnessJH will process the Client’s personal information in accordance with the FitnessJH Privacy Notice at https://www.fitnessjh.com/privacy-notice.
15.2 Health information is special-category personal data. FitnessJH asks the Client to provide separate explicit consent for the collection and use of that information for health screening, suitability assessment, programme design and safe service delivery.
15.3 The Client may withdraw that consent, but FitnessJH may then be unable to continue providing the service safely.
15.4 Withdrawal does not affect processing that was lawful before consent was withdrawn or information that FitnessJH is legally entitled or required to retain.
16. Complaints and contact
16.1 The Client should raise any concern promptly by emailing justyna@fitnessjh.com.
16.2 FitnessJH will acknowledge the concern and make reasonable efforts to investigate and resolve it fairly.
17. Consumer rights, liability and governing law
17.1 FitnessJH will provide the service with reasonable care and skill. FitnessJH is not automatically responsible merely because the Client suffers an injury, loss or adverse outcome.
17.2 Nothing in these Terms excludes or restricts FitnessJH’s liability for death or personal injury caused by FitnessJH’s negligence, fraud or fraudulent misrepresentation, breach of the Client’s statutory consumer rights, or any other liability that cannot legally be excluded or restricted.
17.3 These Terms are governed by the law of England and Wales. The Client retains any mandatory consumer protections and rights concerning where legal proceedings may be brought.
Part B - Health screening, informed consent and risk acknowledgement
18. Health screening and ongoing disclosure
18.1 Before participating, the Client must complete FitnessJH’s health-screening questionnaire fully and accurately.
18.2 The Client must inform FitnessJH promptly of anything that could affect their ability to exercise safely, including:
medical conditions;
-
pregnancy or recent childbirth;
-
injuries, pain or physical limitations;
-
medication that may affect exercise;
-
medical advice or restrictions; and
-
any material change in their health.
18.3 FitnessJH may postpone or suspend training where further information or clearance from an appropriate healthcare professional is reasonably required. Medical clearance does not require FitnessJH to provide training that falls outside the Trainer’s qualifications, professional competence or insurance cover.
19. Informed consent
19.1 The Client understands that Feel Strong & Sexy may include strength training, cardiovascular exercise, mobility work and other physical activities appropriate to the Client’s programme.
19.2 Physical exercise involves inherent risks that cannot be removed completely even where reasonable care is taken. These may include muscular discomfort, strains, sprains, falls, aggravation of an existing condition and, in rare circumstances, serious injury or a medical event.
19.3 The Client voluntarily agrees to participate with an understanding of these risks. The Client may ask questions, decline an exercise or stop participating at any time.
20. Client responsibilities
20.1 The Client agrees to:
-
follow the Trainer’s reasonable instructions;
-
exercise within their own abilities and the agreed programme;
-
use appropriate clothing, footwear and equipment;
-
tell the Trainer immediately if an exercise causes unusual pain or discomfort;
-
stop exercising and seek appropriate assistance if they experience chest pain, faintness, severe dizziness, unusual breathlessness or another concerning symptom;
-
not participate while affected by alcohol, recreational drugs or anything else that may make exercise unsafe; and
-
not attempt an exercise they do not understand or feel able to perform safely.
20.2 The Client should obtain appropriate medical advice if they are uncertain whether exercise is suitable for them.
21. Equipment and training environment
21.1 FitnessJH will take reasonable care to maintain equipment supplied within its private studio.
21.2 When exercising at home, online, in another gym or without the Trainer physically present, the Client is responsible for choosing a suitable and sufficiently clear exercise area and visually checking equipment before use.
21.3 The Client must not use equipment that appears damaged, unsuitable or unsafe. The Client should contact FitnessJH before attempting an exercise if they are uncertain about the required equipment, technique or environment. FitnessJH may change or stop an activity if the Trainer reasonably considers it unsafe.
22. Online and unsupervised exercise
22.1 Workouts completed through the FitnessJH application or away from a supervised personal training session are not directly supervised.
22.2 The Client remains responsible for deciding whether their immediate environment and equipment are safe and whether they feel well enough to exercise that day. The Client must follow the agreed programme and must not continue through unusual pain or concerning symptoms.
23. Medical and nutritional limitations
23.1 FitnessJH provides personal training, general fitness education and coaching. FitnessJH does not diagnose or treat medical conditions, provide physiotherapy or replace advice from a doctor or another appropriately qualified healthcare professional.
23.2 Healthy-eating information, meal ideas and any general calorie or macronutrient guidance are educational and provided only within the Trainer’s professional competence and current government healthy eating guidance.
23.3 FitnessJH does not provide medical nutrition therapy, prescribe treatment diets or act as a registered dietitian or nutritionist.
23.4 Where the Client has a medical condition, disordered eating, an eating disorder, complex dietary requirements or requires specialist nutrition advice, FitnessJH may decline to provide nutrition guidance and recommend that the Client consult an appropriately qualified GP, registered dietitian or other healthcare professional.
24. Standard of service and responsibility
24.1 FitnessJH will provide the service with reasonable care and skill.
24.2 Subject to the consumer protections stated in Part A, FitnessJH will not be responsible for injury, loss or damage to the extent that it is caused by:
-
the Client providing inaccurate or incomplete health information;
-
the Client failing to disclose a relevant change in their health;
-
the Client disregarding reasonable safety instructions;
-
the Client undertaking exercises outside the agreed programme;
-
unsafe equipment or premises controlled by the Client or an unrelated third party, where the problem was not caused by FitnessJH and could not reasonably have been identified by FitnessJH; or
-
events outside FitnessJH’s reasonable control.
24.3 Nothing in this section removes either party’s responsibility for loss caused by their own actions or failure to take reasonable care.
25. Results
25.1 Individual results vary according to factors including attendance, effort, lifestyle, health and adherence to the programme. FitnessJH does not guarantee any particular weight loss, physical change, performance improvement or timeframe.
26. Emergencies
26.1 FitnessJH may contact the emergency services and the Client’s nominated emergency contact where the Trainer reasonably believes this is necessary to protect the Client’s health or safety.
26.2 WhatsApp and the FitnessJH application must not be used to request emergency or urgent medical assistance.
27. Client confirmation
27.1 By signing or electronically accepting this agreement, the Client confirms that:
-
they are aged 18 or over;
-
the information supplied during health screening is complete and accurate;
-
they have read and understood these Terms;
-
they have had the opportunity to ask questions;
-
they understand the nature and inherent risks of physical exercise; and
-
they voluntarily consent to participate.